Gift Exchange

Want to return or exchange your gift? Don’t worry, we’ll never tell.

This is the number printed on the invoice included in your shipment.
Whatever zip code appeared on your shipping label.
Your full name as it appeared on your shipping label.
Enter the email address you’d like to receive a return label and merchandise credit.
Not a Gift?

How It Works

Receive Gift

Good news: you got a gift. Bad news: you need to exchange it.

Instantly Exchange

We’ll help you out. Receive a store voucher to shop for your exchange item(s) immediately. Your replacements will be sent right away. (Woo.)

Send the Other Back

We’ll send a return shipping label your way, so you can send us the item you don’t want while you wait for your new one to come in.

Common Questions

What information will I need to proceed?

The gift receiver is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. You are then given a voucher with the total eligible repurchase amount and asked to shop for replacement items immediately in your store.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount are paid for with the store’s normal check-out methods.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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